The utility or customer reviewed the form and the form is not correct and needs updating to address the issue(s). The notes can usually be found in the “Reviewer Comments” tab at the bottom of the page or by contacting the utility directly.
Articles in this section
- Why is my customer ineligible?
- Can I re-initiate the Online Customer Approval?
- Can I use the "Add Details from CSV File" function on a PG&E TPA form?
- How long does a customer have to approve the Online Customer Approval form?
- The Add Form is “Approved”, but why can’t I nominate the Service Account(s)?
- What does “Resubmission Required Status” mean?
- When should I use the Add Form?
- When should I use the Update Form?
- Why can't I see Forms in Approved status?
- Why isn’t the Add or Update Form saving?